Terms of Service

UX Robot is a managed UX intelligence and reporting service. It can combine organisation context, connected analytics and search data, uploaded evidence, AI-assisted analysis and human review to produce draft findings, personas, reports and recommendations.

Features, integrations, models and workflows may evolve. Unlimited organisations and projects remain subject to fair use, technical limits and these Terms. We do not promise that every integration, feature or third-party service will always be available.

The service supports decision-making; it does not operate your website, implement recommendations, monitor every change or guarantee any commercial, accessibility, conversion, search, membership or other outcome.

The service uses probabilistic AI systems. Outputs may hallucinate facts, misunderstand evidence, omit relevant information, reproduce bias, conflict with source material, become outdated or vary between runs. A confident presentation does not mean an output is correct.

Human review and quality assurance reduce risk but do not guarantee accuracy, completeness, suitability or freedom from error. Results depend on the quality, scope, timing and accuracy of the evidence you provide or connect.

You must independently review outputs, source evidence, assumptions and recommendations before using or sharing them. Do not use an output as the sole basis for legal, financial, medical, employment, safety, security, privacy, accessibility, regulatory or other high-impact decisions.

UX Robot does not provide legal, accounting, financial, medical, engineering, cybersecurity, accessibility-certification or regulatory-compliance advice. Obtain appropriately qualified professional advice where needed.

Signup is invitation-only. Registration information must be accurate, current and complete. You must protect passwords, passkeys, recovery codes, shared-report links and other credentials, and notify us promptly of suspected unauthorised access.

The account owner is responsible for subscription billing, workspace membership and the activity of people they invite. Each user must use their own account. Credentials may not be shared, transferred, sold or used to impersonate another person.

Organisation members receive access through the owner and cannot manage the owner’s billing or purchase analysis units unless the service expressly permits it. Access may be removed when an invitation, membership, trial, subscription or entitlement ends.

Customer Content means data, documents, analytics, search information, heatmaps, screenshots, notes, instructions and other material submitted, connected or generated for your organisation. As between the parties, you retain ownership of Customer Content you provide.

You confirm that you have all rights, permissions, notices and lawful bases needed for us and our service providers to host, copy, transmit, analyse and otherwise process Customer Content to provide, secure, support and improve the service and comply with law. Do not submit information that you are prohibited from disclosing.

Avoid unnecessary personal, confidential, health, financial, children’s or other sensitive information. You are responsible for lawful collection, minimisation and use of data about website visitors, customers, members, staff and other people, including any notices or consents required for connected analytics and uploaded evidence.

We may use subprocessors and service providers to operate the service. You are responsible for retaining source records and independent backups. The service is not your sole archive or records-management system.

We record evidence of acceptance of these Terms, including the version, acceptance time, account email, IP address and user agent. We may retain minimal legal, tax, billing, security and contract records after account deletion where reasonably necessary or required by law.

We and our licensors retain all rights in the UX Robot platform, software, interfaces, branding, prompts, templates, methods, documentation and underlying technology. No ownership is transferred to you. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the service during your active access period.

Subject to third-party rights and applicable law, you may use reports and outputs created for your organisation for its internal business purposes and share them with authorised staff, advisers, contractors and stakeholders. You may not resell the service, use outputs to train a competing product, or copy or reverse engineer protected parts of the platform.

AI outputs may not be unique, may resemble material generated for others and may not qualify for intellectual-property protection. You are responsible for checking proposed names, copy, designs and recommendations for third-party rights before publication or implementation.

If you voluntarily provide feedback, you grant us a perpetual, worldwide, royalty-free right to use it without identifying you or disclosing your confidential information.

The service relies on third parties such as Stripe, AI model providers, hosting providers, email providers, Google Analytics 4 and Google Search Console. Their availability, security, accuracy and terms are outside our complete control.

Your use of a third-party account or integration is also governed by that provider’s terms. You authorise us to access and process information made available through integrations you connect. You must maintain any third-party permissions and licences needed for continued operation.

We are not responsible for a third-party product or service except to the extent liability cannot lawfully be excluded or the loss was directly caused by our breach of these Terms.

The account owner must maintain an active trial, subscription or specific entitlement to use the application. Subscription fees recur monthly in advance until cancelled. Trial signup requires a valid payment method, and the paid monthly subscription starts automatically when the trial ends unless it is cancelled beforehand.

Prices are in United States dollars unless checkout states otherwise. You authorise Stripe to charge the payment method on file for recurring fees, one-time unit packs and applicable taxes. You are responsible for taxes, duties and charges imposed on your purchase, other than taxes on our net income.

One analysis unit represents one report-generation run. A valid structured result consumes the reserved unit even if the result concludes that more evidence is required. If a qualifying provider or system failure occurs before a valid result is stored, the reserved unit is released rather than consumed.

Trial units expire when the trial ends. Monthly included units do not roll over and expire at the end of their billing period. Purchased units roll over between billing periods but expire 12 months after purchase. Units have no cash value, cannot be transferred or redeemed for money, and cannot be used while subscription access is inactive.

We may change future prices or plan features on reasonable advance notice. A price change applies no earlier than a future renewal, unless you expressly agree otherwise or law permits a different process. Current commercial details appear on the pricing page and at checkout.

To the maximum extent permitted by law, subscription fees, unit-pack purchases and other charges are non-refundable and non-creditable. We do not provide refunds or prorated credits for change of mind, unused subscription time, unused or expired units, incomplete customer data, failure to use the service, cancellation, account deletion, or suspension or termination caused by your breach.

This clause does not exclude, restrict or modify any guarantee, right or remedy that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law. If the law requires a refund, resupply or other remedy, we will provide the remedy required by that law.

Before initiating a payment dispute or chargeback, contact us so we can investigate. This does not limit any right you have to dispute an unauthorised or incorrect charge.

The account owner may manage or cancel a subscription through the Stripe customer portal. Unless checkout or mandatory law states otherwise, cancellation prevents future renewal but does not create a refund or credit for the current period. Access ends when the applicable paid, trial or grace period ends.

Deleting an account is a separate, immediate and irreversible action. Account deletion cancels active subscriptions and permanently ends access for the owner and affected organisation members. All unused trial, monthly included and purchased analysis units are forfeited, including unit packs that have not expired.

Except where required by law, no payment, unused subscription time, unit purchase, credit or other amount is refunded when an account is deleted. Export any reports or information you need before deletion. After deletion, organisations, projects, source connections, evidence, reports and other account content may be permanently deleted and cannot be restored.

Limited records may remain where required for legal, tax, billing, fraud-prevention, security, backup or contract-enforcement purposes. De-identified or aggregated information that no longer identifies you or your organisation may also be retained. Backup copies may persist until they are overwritten in the ordinary backup cycle.

You must not use the service to break the law; violate privacy, confidentiality or intellectual-property rights; upload malware or harmful code; probe or bypass security or usage controls; obtain unauthorised access; impersonate others; scrape or overload the service; interfere with other customers; generate deceptive, discriminatory or harmful material; or build or train a competing service.

You must not submit content or instructions designed to manipulate connected systems, disclose protected prompts or data, evade safeguards or cause the service to act outside your authorised organisation context.

Unlimited organisations and projects are subject to reasonable fair-use limits. We may contact you about unusually intensive, automated, abusive or technically disruptive use and may require a separate plan, operational controls or reduced concurrency. We will act reasonably and will not use fair use to reduce purchased unit entitlements.

Each party must use the other party’s non-public confidential information only to perform or receive the service, protect it using reasonable care and disclose it only to personnel, advisers and service providers who need it and are bound by confidentiality obligations. These duties do not apply to information that is public through no breach, independently developed, lawfully received without restriction or required to be disclosed by law.

We use reasonable administrative, organisational and technical measures designed to protect the service, but no system or transmission method is completely secure. You must use appropriate access controls, remove former team members promptly and avoid placing secrets or unnecessary personal information in free-text fields and uploads.

If either party becomes aware of a security incident affecting the other party’s confidential information, it must take reasonable steps to contain the incident and cooperate as appropriate, subject to applicable law.

We may suspend or restrict access when payment fails, a subscription lapses, use creates a security or legal risk, a third-party provider requires it, fair-use limits are materially exceeded, or we reasonably believe these Terms have been breached. Where practical, we will give notice and a reasonable opportunity to remedy the issue.

We may terminate access immediately for fraud, unlawful conduct, deliberate security abuse, repeated material breach or conduct likely to harm the service or others. We may also discontinue the service on reasonable notice, and if we discontinue prepaid service without cause attributable to you, we will provide any remedy required by law and may provide a proportionate credit or refund at our discretion.

Terms that by their nature should continue after termination survive, including payment obligations, confidentiality, intellectual property, disclaimers, liability limits, indemnities, dispute provisions and record-retention rights.

Except for guarantees, warranties or rights that cannot lawfully be excluded, the service and its outputs are provided as available. We do not warrant that access will be uninterrupted, error-free or secure; that every defect will be corrected; that outputs will be accurate, unique or fit for a particular purpose; or that using a recommendation will produce a particular result.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee or other mandatory right that cannot legally be excluded. Where the Australian Consumer Law permits liability for a non-excludable service guarantee to be limited, our liability is limited, at our option, to supplying the services again or paying the reasonable cost of having them supplied again.

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, exemplary or consequential loss, or for lost profit, revenue, opportunity, goodwill, anticipated savings or data, arising from these Terms or the service, even if advised that the loss was possible.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the service and these Terms in any 12-month period is limited to the fees actually paid to us for the service during that period. This limit does not apply to liability that cannot lawfully be limited or excluded.

You indemnify us and our personnel against third-party claims, damages and reasonable costs to the extent caused by your unlawful use of the service, Customer Content that infringes another person’s rights, or your material breach of these Terms. This indemnity is reduced to the extent our breach, negligence or wilful misconduct contributed to the claim. We must give prompt notice and reasonable cooperation, and you may not settle a claim in a way that admits our fault or imposes non-monetary obligations on us without consent.

We may update these Terms to reflect service, business, legal or security changes. We will post the new effective date and give reasonable notice of material changes. Changes do not apply retroactively unless required by law. We may require renewed acceptance. If you do not agree, you must stop using the service and cancel before the updated Terms take effect.

Before starting formal proceedings, each party should give written notice describing the dispute and allow at least 30 days for good-faith resolution. This does not prevent either party seeking urgent injunctive relief or using a statutory complaint or consumer-remedy process.

These Terms are governed by the laws of Victoria, Australia, without excluding mandatory laws that apply to you. The parties submit to the courts of that jurisdiction and courts hearing appeals from them.

Neither party is liable for delay or failure caused by events beyond its reasonable control, except that this does not excuse payment obligations for services already supplied. The affected party must take reasonable steps to reduce the impact.

You may not assign or transfer these Terms without our prior written consent, which will not be unreasonably withheld. We may assign them as part of a merger, corporate reorganisation, financing or sale of all or substantially all of the relevant business, provided the assignee assumes our obligations.

These Terms do not create employment, agency, partnership, fiduciary or joint-venture relationships. A delay in enforcing a right is not a waiver. If a provision is unenforceable, it is modified to the minimum extent necessary or removed, and the remaining provisions continue. Headings are for convenience only.

These Terms, together with any applicable order form and documents expressly incorporated into them, are the entire agreement about the service and replace earlier discussions on that subject. Notices may be sent to the account email or displayed in the service. You must keep contact details current.

Contact us before relying on an uncertain term, disputing a charge or submitting a formal claim.

27 Wallace Ave Toorak, 3142