{"id":450,"date":"2026-11-05T06:16:54","date_gmt":"2026-11-04T19:16:54","guid":{"rendered":"https:\/\/uxrobot.ai\/ux-audits\/?post_type=guide&#038;p=450"},"modified":"2026-11-05T06:16:54","modified_gmt":"2026-11-04T19:16:54","slug":"usability-testing-questions","status":"publish","type":"guide","link":"https:\/\/uxrobot.ai\/ux-audits\/guides\/usability-testing-questions\/","title":{"rendered":"60 usability testing questions to ask, with examples"},"content":{"rendered":"\n<p class=\"has-lead-font-size wp-block-paragraph\">The questions you ask in a usability test decide what you learn from it. Ask \u201cDid you like it?\u201d and people will politely say yes. Ask them to do something real, then stay quiet and watch, and they will show you exactly where your website gets in their way. Good usability testing questions do the second thing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This guide gives you 60 questions to ask before, during and after each task, ready to copy into your test script. For each stage it explains what the questions are for and how to word them so they never put an answer in someone\u2019s mouth. It also shows six real problems from a UX Robot audit of the Happy Menu website, published with its owner\u2019s permission, next to the question that would let a test participant show you the same thing.<\/p>\n\n\n\n<div class=\"uxa-gd-takeaways\">\n    <p class=\"uxa-kicker\">In short<\/p>\n    <ul>\n        <li>A usability test is mostly watching people do real-life tasks. Questions set the scene, keep people talking and capture how each task felt.<\/li>\n        <li>Ask questions at four moments: before the test, during each task, straight after each task and at the end of the session.<\/li>\n        <li>Screen participants on what they do, not on age or income: the right people matter more than the right questions.<\/li>\n        <li>During a task, say as little as possible. Neutral prompts such as \u201cWhat are you looking for?\u201d beat any question that names a button or a feeling.<\/li>\n        <li>One rating after each task, such as how easy or difficult it was on a 1 to 7 scale, gives you a number you can compare between rounds.<\/li>\n        <li>Five participants per round find most of the problems in a design, so test small and often.<\/li>\n    <\/ul>\n<\/div>\n\n\n\n<nav class=\"uxa-gd-toc\" aria-label=\"In this guide\" data-uxa-toc><p class=\"uxa-kicker\">In this guide<\/p><ol><li><a href=\"#what-are-usability-testing-questions\">What are usability testing questions?<\/a><\/li><li><a href=\"#questions-before-the-test\">Questions to ask before the test<\/a><\/li><li><a href=\"#questions-during-each-task\">Usability test questions during each task<\/a><\/li><li><a href=\"#post-task-questions\">Post-task questions: what to ask after each task<\/a><\/li><li><a href=\"#questions-after-the-test\">Questions to ask after the test<\/a><\/li><li><a href=\"#real-findings-the-right-question-uncovers\">What the right questions uncover: six real findings<\/a><\/li><li><a href=\"#how-many-participants\">How many people to ask<\/a><\/li><li><a href=\"#how-to-write-usability-testing-questions\">How to write questions for usability testing that never lead<\/a><\/li><li><a href=\"#usability-testing-questions-faq\">Usability test questions people ask<\/a><\/li><\/ol><\/nav>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-are-usability-testing-questions\">What are usability testing questions?<\/h2>\n\n\n\n<p class=\"uxa-gd-answer wp-block-paragraph\">Usability testing questions are everything a facilitator asks a participant in a usability test: screening questions to find the right people, warm-up questions about their habits, the tasks themselves, neutral prompts during each task, a short rating after each task and a few questions at the end about the whole experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In a usability test, a researcher gives a participant real-life tasks to do on a website or app, watches what they do and listens to what they say. <a href=\"https:\/\/www.nngroup.com\/articles\/usability-testing-101\/\">Nielsen Norman Group\u2019s introduction to usability testing<\/a> names three core elements: the facilitator, the tasks and the participant. The facilitator\u2019s job is to guide the session without changing what the participant would naturally do, which is why the wording of every question matters so much.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The questions fall into five groups, and each one has a different job:<\/p>\n\n\n\n<div class=\"uxa-sc-board-wrap\">\n    <span class=\"uxa-kicker\">The five kinds of usability test questions<\/span>\n    <table class=\"uxa-sc-board\">\n        <thead>\n            <tr><th scope=\"col\">Kind<\/th><th scope=\"col\">When<\/th><th scope=\"col\">What it is for<\/th><\/tr>\n        <\/thead>\n        <tbody>\n            <tr><th scope=\"row\">Screener<\/th><td>Before you book anyone<\/td><td>Finding participants who would really use the website, and leaving out people who would not.<\/td><\/tr>\n            <tr><th scope=\"row\">Warm-up<\/th><td>The first five minutes<\/td><td>Putting people at ease and learning the habits and words they bring with them.<\/td><\/tr>\n            <tr><th scope=\"row\">Tasks and prompts<\/th><td>During each task<\/td><td>Giving a real-life goal, then keeping people thinking aloud without steering them.<\/td><\/tr>\n            <tr><th scope=\"row\">Post-task<\/th><td>Straight after each task<\/td><td>Capturing how that task felt while it is fresh, with a rating you can compare.<\/td><\/tr>\n            <tr><th scope=\"row\">Post-test<\/th><td>At the end of the session<\/td><td>Hearing how the whole experience felt, what stood out and what was missing.<\/td><\/tr>\n        <\/tbody>\n    <\/table>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Notice that only one of the five happens while people are using your website, and it is the one where you should talk the least. What people do is better evidence than what they say about it afterward. The questions around the tasks exist to make that behavior easier to see and to understand.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"questions-before-the-test\">Questions to ask before the test<\/h2>\n\n\n\n<p class=\"uxa-gd-answer wp-block-paragraph\">Before the test, ask screener questions that check people do the thing your website is for, then a few easy warm-up questions about their habits and expectations. Avoid screening on age, gender or income unless they really change how people use the website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Many lists of usability test questions start with demographics. That tells you who someone is, not whether they would ever use your website. A 30-year-old and a 60-year-old who both order takeout every week have more in common, for a food ordering test, than two 30-year-olds where only one of them cooks every night. Screen on behavior, and keep the answers multiple choice so people cannot guess what you want to hear.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Screener questions<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In the last three months, which of these have you done online? (List the task your website supports among several others, so the right answer is not obvious.)<\/li>\n<li>How often do you do that: every week, every month, a few times a year or less?<\/li>\n<li>When you last did it, which website or app did you use?<\/li>\n<li>Who usually makes this decision in your household or business: you, someone else or you together?<\/li>\n<li>Which devices do you use for it: a phone, a tablet, a computer or more than one?<\/li>\n<li>Have you used our website before? If so, roughly when?<\/li>\n<li>Do you work in design, research, marketing or software? (People who build websites test them like experts, not customers.)<\/li>\n<li>Do you use any tools to help you browse, such as a screen reader, magnification or voice control? (Include people who do, rather than screening them out.)<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Warm-up questions<\/h3>\n\n\n\n<ol start=\"9\" class=\"wp-block-list\">\n<li>Tell me a little about your work, or what a normal week looks like for you.<\/li>\n<li>Think back to the last time you did this. How did you go about it?<\/li>\n<li>What was the hardest part of doing it last time?<\/li>\n<li>What would make you trust a website you had never used before for this?<\/li>\n<li>When you compare options for this, what do you look at first?<\/li>\n<li>What words would you type into a search engine to find a service like this?<\/li>\n<li>Before you look at anything today, what would you expect a website like this to offer?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Question 14 is worth its time on its own. The words people use for what they need are often not the words on your navigation, and you will hear the difference in the first five minutes. Write their words down and listen for them during the tasks.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"questions-during-each-task\">Usability test questions during each task<\/h2>\n\n\n\n<p class=\"uxa-gd-answer wp-block-paragraph\">During a task, the main question is the task itself: a real-life goal, written without naming any button or page. After that, say as little as you can. Use short neutral prompts such as \u201cWhat are you thinking?\u201d only when people go quiet, and hand questions back to them rather than answering.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A task is a question in disguise: can people do this, and how? <a href=\"https:\/\/www.nngroup.com\/articles\/task-scenarios-usability-testing\/\">Nielsen Norman Group\u2019s guide to task scenarios<\/a> gives three rules for writing them. Make the task true to life, something the participant would actually want to do. Ask people to do it rather than describe how they would do it. And never describe the steps, because the steps give away how the interface works. Avoiding clues does not mean being vague: give people the details they would really have, such as a date, a budget or a dish.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Task scenarios you can adapt<\/h3>\n\n\n\n<ol start=\"16\" class=\"wp-block-list\">\n<li>You have heard about this website from a friend. Take a minute to look at the first page and tell me what you think it offers and who it is for.<\/li>\n<li>Find out how much this would cost you for a month, including any fees.<\/li>\n<li>You want a pair of running shoes for less than $80 that arrive before Saturday. Find a pair you would buy.<\/li>\n<li>Your order arrived damaged. Find out what you can do about it.<\/li>\n<li>You run a small restaurant. Get your menu online so customers can see it on their phones.<\/li>\n<li>You are ready to start. Create an account as far as the step where it asks for payment, then stop.<\/li>\n<li>You have changed your mind about one of your choices. Change it without starting again.<\/li>\n<li>Find a way to contact a real person about a problem with your account.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Each of these names a goal and the details a real customer would have, and none of them says where to click. Compare \u201cClick Pricing and find the monthly fee\u201d with question 17: the first only tests whether people can find a link you have just named for them.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Neutral prompts while people work<\/h3>\n\n\n\n<ol start=\"24\" class=\"wp-block-list\">\n<li>What are you thinking right now?<\/li>\n<li>What are you looking for?<\/li>\n<li>What do you expect to happen if you choose that?<\/li>\n<li>Is that what you expected?<\/li>\n<li>What is this page telling you?<\/li>\n<li>What would you do next?<\/li>\n<li>Where would you go to share your menu with customers? (Or the equivalent next step for your website.)<\/li>\n<li>What would you do if you were at home right now?<\/li>\n<li>You said \u201cconfusing\u201d\u2026? (Repeat their last word, then wait.)<\/li>\n<li>What do you think? (When they ask you whether something is right.)<\/li>\n<li>Tell me more about that.<\/li>\n<li>How would you know whether that worked?<\/li>\n<li>Is there anything you would want to check before you carry on?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Prompts 32 and 33 are the facilitator\u2019s two most useful habits, and both come from <a href=\"https:\/\/www.nngroup.com\/articles\/talking-to-users\/\">Nielsen Norman Group\u2019s advice on talking with participants<\/a>. Repeat the participant\u2019s own last word or phrase with a questioning tone, so they carry on explaining without you suggesting anything. When they ask you a question, such as whether they need to register, hand it back to them. If you answer, you have just completed part of the task for them. The same article suggests counting to ten silently before deciding to speak at all.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"post-task-questions\">Post-task questions: what to ask after each task<\/h2>\n\n\n\n<p class=\"uxa-gd-answer wp-block-paragraph\">Straight after each task, ask one rating question about how easy or difficult it was on a 1 to 7 scale, then one or two open questions about what got in the way. Keep it to about three questions so the session keeps moving and the answers stay fresh.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Post-task questions capture how a single task felt, while people still remember it. <a href=\"https:\/\/www.nngroup.com\/articles\/measuring-perceived-usability\/\">Nielsen Norman Group\u2019s guide to measuring perceived usability<\/a> recommends keeping them short, ideally one to three questions, and explains the most common one: a single question asking people to rate how difficult the task they just finished was, on a 7-point scale from very easy to very difficult. MeasuringU, which has collected this rating across many studies, words it as \u201cOverall, how difficult or easy was the task to complete?\u201d<\/p>\n\n\n\n<ol start=\"37\" class=\"wp-block-list\">\n<li>Overall, how difficult or easy was the task to complete, from 1, very difficult, to 7, very easy?<\/li>\n<li>Why did you give it that number?<\/li>\n<li>What, if anything, got in your way?<\/li>\n<li>Was there a moment you were not sure what to do? What was happening?<\/li>\n<li>How confident are you that you completed the task? Why?<\/li>\n<li>Was anything missing that you needed?<\/li>\n<li>Did anything surprise you?<\/li>\n<li>If you could change one thing about that, what would it be?<\/li>\n<li>How does that compare with the way you usually do it?<\/li>\n<li>Is there anything you expected to see that you did not?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">The rating is useful because it gives every task a number. MeasuringU reports that the average score on this 7-point question is around 5.5, from more than 400 tasks and 10,000 users, so a task that averages well below that deserves a closer look. Treat small samples with care, though: the same Nielsen Norman Group guide notes that numbers like these need at least 20 to 30 users to be reliable. With five participants, use the ratings to sort tasks and the reasons behind them to understand what went wrong.<\/p>\n\n\n\n<figure class=\"uxa-gd-chart\">\n    <span class=\"uxa-kicker\">Reading a post-task ease rating<\/span>\n    <ul class=\"uxa-gd-bands\">\n        <li>\n            <span class=\"uxa-gd-bands__label\"><strong>Ease rating<\/strong>1 very difficult to 7 very easy<\/span>\n            <div class=\"uxa-gd-bands__scale\">\n                <span class=\"uxa-gd-bands__track\" role=\"img\" aria-label=\"On a scale from 1 to 7, below 4 is difficult, 4 to about 5.5 is below the typical average, above 5.5 is above it\"><span class=\"is-poor\" style=\"width: 50%\"><\/span><span class=\"is-fair\" style=\"width: 25%\"><\/span><span class=\"is-good\" style=\"width: 25%\"><\/span><\/span>\n                <span class=\"uxa-gd-bands__ticks\" aria-hidden=\"true\"><span style=\"left: 0\">1<\/span><span style=\"left: 50%\">4<\/span><span style=\"left: 75%\">5.5<\/span><span>7<\/span><\/span>\n            <\/div>\n        <\/li>\n    <\/ul>\n    <figcaption>The midpoint is 4 and the typical average is around 5.5 (MeasuringU, from more than 400 tasks and 10,000 users, updated 2019). With a handful of participants, treat the rating as a way to sort tasks, not a score to report.<\/figcaption>\n<\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"questions-after-the-test\">Questions to ask after the test<\/h2>\n\n\n\n<p class=\"uxa-gd-answer wp-block-paragraph\">At the end of the session, ask about the experience as a whole: what stood out, what was hardest, what was missing and whether people would use the website again. If you need a standard score to track over time, add a short standard questionnaire after these questions.<\/p>\n\n\n\n<ol start=\"47\" class=\"wp-block-list\">\n<li>How would you describe this website to a friend?<\/li>\n<li>What was the most difficult part of today?<\/li>\n<li>What was the easiest part?<\/li>\n<li>Was there anything you expected to be able to do that you could not?<\/li>\n<li>Was there anything that made you hesitate or worry?<\/li>\n<li>Which part would you trust the least, and why?<\/li>\n<li>What would you need to know before you paid for this?<\/li>\n<li>How does this compare with what you use now?<\/li>\n<li>If you could change one thing, what would it be?<\/li>\n<li>Is there anything on the website you did not understand?<\/li>\n<li>Would you use this again? What would bring you back?<\/li>\n<li>Who else would you show this to, and what would they think?<\/li>\n<li>Looking back at the first page, does it say what you now know the website does?<\/li>\n<li>Is there anything else you would like to tell me?<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Question 59 is a favorite of ours. People see the first page with fresh eyes at the start and with full knowledge at the end. If their description at the end is very different from what the first page says, the first page is not doing its job.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you want a number to compare across releases, the System Usability Scale is the best known questionnaire for the end of a session. Nielsen Norman Group describes it as 10 statements that people rate, given after the whole session, producing a score from 0 to 100 that is not a percentage. Keep it after your open questions, so the statements do not shape what people tell you in their own words.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"real-findings-the-right-question-uncovers\">What the right questions uncover: six real findings<\/h2>\n\n\n\n<p class=\"uxa-gd-answer wp-block-paragraph\">The best questions point people at the moments where websites usually fail: understanding what the site offers, finding the next step, knowing that an action worked and recovering from a mistake. Here are six real problems of exactly those kinds, and the question that would bring each one out in a test.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These come from UX Robot\u2019s October 2026 audits of the Happy Menu website, where an AI agent walked the journey of a restaurant owner signing up, adding a first dish and sharing the menu with customers. They are expert evaluation of what the interface did, not reactions from test participants. That is the point: each one is a moment where a participant would have to work something out, and where your questions should be ready.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. An example that never says it is an example<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Happy Menu\u2019s home page offered owners a button, View a Live QR Menu, that opened a real restaurant\u2019s menu, Le Vita Cibo. Nothing on that page said it was an example or what an owner should look at, so an owner could mistake it for a random restaurant page. The question that brings this out is number 28, \u201cWhat is this page telling you?\u201d, asked the moment the page opens. Happy Menu has since added a banner that says it is a live demo menu.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. A sign-up page that opens on a second sales pitch<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">An owner who chose Start Taking Orders Free arrived on a sign-up page that repeated the offer, with a headline, a paragraph and a box of features. On an 800 pixel high computer screen, the first field started at about 1,280 pixels down, out of sight. Task 21, \u201cCreate an account as far as the step where it asks for payment\u201d, followed by prompt 25, \u201cWhat are you looking for?\u201d, would show you how long people spend looking for a form they already chose to fill in.<\/p>\n\n\n\n<div class=\"uxa-sc-screens uxa-sc-reveal\">\n    <figure class=\"uxa-sc-screen\">\n        <div class=\"uxa-sc-screen__head\"><span class=\"uxa-kicker\">Example menu<\/span><span class=\"uxa-sc-tag is-basis\">Tested<\/span><\/div>\n        <div class=\"uxa-sc-screen__window\"><img src=\"https:\/\/uxrobot.ai\/ux-audits\/wp-content\/uploads\/2026\/11\/guide-usability-testing-questions-happy-menu-example-menu-marked.jpg\" width=\"1280\" height=\"800\" loading=\"lazy\" decoding=\"async\" alt=\"The Le Vita Cibo menu that opens from View a Live QR Menu on Happy Menu, with the restaurant's header marked by a red box and nothing saying it is an example\"><\/div>\n        <figcaption>The example menu as it was: a real restaurant\u2019s header, and nothing telling an owner what they are looking at.<\/figcaption>\n    <\/figure>\n    <figure class=\"uxa-sc-screen\">\n        <div class=\"uxa-sc-screen__head\"><span class=\"uxa-kicker\">Sign-up page<\/span><span class=\"uxa-sc-tag is-basis\">Tested<\/span><\/div>\n        <div class=\"uxa-sc-screen__window\"><img src=\"https:\/\/uxrobot.ai\/ux-audits\/wp-content\/uploads\/2026\/11\/guide-usability-testing-questions-happy-menu-signup-pitch-marked.jpg\" width=\"1280\" height=\"800\" loading=\"lazy\" decoding=\"async\" alt=\"Happy Menu's sign-up page on a computer, where the headline Start Taking Orders Online. No Commission. and a Start Taking Orders Free box fill the first screen, both marked with red boxes, with no form field in view\"><\/div>\n        <figcaption>The sign-up page repeats the offer. The first field starts below the bottom of the screen.<\/figcaption>\n    <\/figure>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">3. No next step after the first dish saves<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">After the owner saved a first dish, Margherita Pizza, the menu editor listed it but showed no menu link, no way to copy or preview it and no next step. The link to share was only on the dashboard. Prompt 30, \u201cWhere would you go to share your menu with customers?\u201d, asked at that moment, is exactly the question that shows whether people can find the step that makes the whole sign-up worth it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. A checklist that ticks a step nobody did<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The dashboard\u2019s launch checklist marked Review your live menu complete as soon as the first item saved, although the live menu had never been opened. A participant might trust the tick and share a menu they have never checked. Post-task question 41, \u201cHow confident are you that you completed the task? Why?\u201d, is the one that brings out a gap between what the website says is done and what people actually did.<\/p>\n\n\n\n<div class=\"uxa-sc-screens uxa-sc-reveal\">\n    <figure class=\"uxa-sc-screen\">\n        <div class=\"uxa-sc-screen__head\"><span class=\"uxa-kicker\">Menu editor<\/span><span class=\"uxa-sc-tag is-basis\">Tested<\/span><\/div>\n        <div class=\"uxa-sc-screen__window\"><img src=\"https:\/\/uxrobot.ai\/ux-audits\/wp-content\/uploads\/2026\/11\/guide-usability-testing-questions-happy-menu-first-item-no-link-marked.jpg\" width=\"1280\" height=\"800\" loading=\"lazy\" decoding=\"async\" alt=\"Happy Menu's menu editor showing the saved Margherita Pizza item and the Add Menu Item and Add Category buttons, marked with red boxes, with no menu link or next step on the screen\"><\/div>\n        <figcaption>The first dish is saved, and the only actions on offer are adding more. The link to share is somewhere else.<\/figcaption>\n    <\/figure>\n    <figure class=\"uxa-sc-screen\">\n        <div class=\"uxa-sc-screen__head\"><span class=\"uxa-kicker\">Launch checklist<\/span><span class=\"uxa-sc-tag is-basis\">Tested<\/span><\/div>\n        <div class=\"uxa-sc-screen__window\"><img src=\"https:\/\/uxrobot.ai\/ux-audits\/wp-content\/uploads\/2026\/11\/guide-usability-testing-questions-happy-menu-checklist-review-marked.jpg\" width=\"1280\" height=\"800\" loading=\"lazy\" decoding=\"async\" alt=\"Happy Menu's launch checklist with Review your live menu marked complete and highlighted with a red box, beside a View live menu button that was never selected\"><\/div>\n        <figcaption>Review your live menu is marked complete, although View live menu was never selected.<\/figcaption>\n    <\/figure>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">5. Saves with no confirmation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When the owner saved a category, Mains, the page went back to the menu with no message saying it had saved, and the first dish appeared with no message either. Owners had to look for the new entry to know it worked. Prompt 35, \u201cHow would you know whether that worked?\u201d, asked right after a save, shows you whether people are sure or guessing.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Back that does not go back<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">On the example menu, opening a dish such as Smashed Avocado changed the page address. Pressing the browser\u2019s Back button changed the address back to the menu, but left the dish panel open over it. Task 22, \u201cChange one of your choices without starting again\u201d, invites people to use Back the way they always do, and prompt 27, \u201cIs that what you expected?\u201d, tells you how it felt when it did not work.<\/p>\n\n\n\n<div class=\"uxa-sc-screens uxa-sc-reveal\">\n    <figure class=\"uxa-sc-screen\">\n        <div class=\"uxa-sc-screen__head\"><span class=\"uxa-kicker\">After Back<\/span><span class=\"uxa-sc-tag is-basis\">Tested<\/span><\/div>\n        <div class=\"uxa-sc-screen__window\"><img src=\"https:\/\/uxrobot.ai\/ux-audits\/wp-content\/uploads\/2026\/11\/guide-usability-testing-questions-happy-menu-back-panel-marked.jpg\" width=\"1280\" height=\"800\" loading=\"lazy\" decoding=\"async\" alt=\"The Smashed Avocado dish panel still open over Happy Menu's example menu after the browser's Back button was pressed, marked with a red box\"><\/div>\n        <figcaption>After Back, the address is the menu again but the dish panel is still open. The new demo banner is behind it at the bottom.<\/figcaption>\n    <\/figure>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Finding problems like these before you recruit anyone is what UX Robot is for. <a href=\"\/documentation\/journey-analyses\">A UX Robot journey analysis<\/a> starts from a user story, has your own AI agent walk the whole journey in a browser, marks each problem on a screenshot and writes the fix, so your participants\u2019 time goes on the questions only people can answer. The free plan covers five page audits a month, Pro removes the limit, and Enterprise audits whole journeys with your analytics, Search Console and Clarity data, sends issues to your tracker and rechecks them after you ship. See the <a href=\"\/pricing\">plans<\/a>.<\/p>\n\n\n\n<aside class=\"uxa-check is-inline\" data-uxa-check=\"inline\"><p class=\"uxa-kicker\">Check your page<\/p><p class=\"uxa-check__title\">Check your page before you test it<\/p><p class=\"uxa-check__text\">Type your page\u2019s address and UX Robot shows its accessibility, real-visitor speed and search scores in about a minute, free and without signing up.<\/p><form class=\"uxa-check-form\" action=\"\/\" method=\"get\" data-uxa-check-form><label class=\"uxa-check-form__label\" for=\"uxa-check-inline-1\">Your page\u2019s address<\/label><span class=\"uxa-check-form__row\"><input class=\"uxa-check-form__input\" id=\"uxa-check-inline-1\" type=\"text\" name=\"website\" inputmode=\"url\" autocomplete=\"url\" autocapitalize=\"off\" spellcheck=\"false\" maxlength=\"255\" placeholder=\"yourwebsite.com\" required><button class=\"uxa-check-form__button\" type=\"submit\">Check my page<\/button><\/span><input type=\"hidden\" name=\"utm_source\" value=\"blog\"><input type=\"hidden\" name=\"utm_medium\" value=\"guide\"><input type=\"hidden\" name=\"utm_campaign\" value=\"usability-testing\"><input type=\"hidden\" name=\"utm_content\" value=\"usability-testing-questions\"><input type=\"hidden\" name=\"utm_term\" value=\"inline\"><\/form><\/aside>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-many-participants\">How many people to ask<\/h2>\n\n\n\n<p class=\"uxa-gd-answer wp-block-paragraph\">For a test that looks for problems, five participants per round is usually enough. Fix what they find, then test again with five more. You need more people, around 20 to 30, only when you want reliable numbers such as average ratings or success rates.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The figure most teams work from comes from <a href=\"https:\/\/www.nngroup.com\/articles\/why-you-only-need-to-test-with-5-users\/\">Nielsen Norman Group\u2019s 2000 analysis of how many users to test<\/a>. It found that a single user reveals about 31% of the usability problems in a design, and that five users together find about 85%. Each extra person mostly repeats what you have already seen. Its advice is to spend the budget for 15 people on three rounds of five, so each round also checks that the last round\u2019s fixes worked.<\/p>\n\n\n\n<div class=\"uxa-sc-stats\" aria-label=\"How many participants to test with\">\n    <div class=\"uxa-sc-stats__item\">\n        <span class=\"uxa-sc-stats__number\" data-uxa-count=\"85\" data-uxa-suffix=\"%\">85%<\/span>\n        <span class=\"uxa-sc-stats__label\">Of the usability problems in a design found by five test users (Nielsen Norman Group, 2000).<\/span>\n    <\/div>\n    <div class=\"uxa-sc-stats__item\">\n        <span class=\"uxa-sc-stats__number\" data-uxa-count=\"31\" data-uxa-suffix=\"%\">31%<\/span>\n        <span class=\"uxa-sc-stats__label\">Of the problems a single typical user reveals, in the same analysis (Nielsen Norman Group, 2000).<\/span>\n    <\/div>\n    <div class=\"uxa-sc-stats__item\">\n        <span class=\"uxa-sc-stats__number\" data-uxa-count=\"3\">3<\/span>\n        <span class=\"uxa-sc-stats__label\">Rounds of five users, the recommended way to spend a budget for 15 (Nielsen Norman Group, 2000).<\/span>\n    <\/div>\n    <div class=\"uxa-sc-stats__item\">\n        <span class=\"uxa-sc-stats__number\" data-uxa-count=\"20\" data-uxa-suffix=\"+\">20+<\/span>\n        <span class=\"uxa-sc-stats__label\">Users needed, at least 20 to 30, before ratings such as task ease are reliable (Nielsen Norman Group, 2018).<\/span>\n    <\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Two cautions. The five-user figure assumes your participants are similar; if you have two very different groups, such as diners and restaurant owners, test a few from each. And it assumes the problems are common ones. Rare problems, and problems for people using assistive technology, need people chosen for them.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-to-write-usability-testing-questions\">How to write questions for usability testing that never lead<\/h2>\n\n\n\n<p class=\"uxa-gd-answer wp-block-paragraph\">A leading question contains the answer you hope to hear. Write your questions in advance, keep them open, never name a feature, a problem or a feeling the participant has not named, and read the script aloud to a colleague before the first session.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">People in a test want to be helpful, and they tend to echo the person asking the questions. <a href=\"https:\/\/www.nngroup.com\/articles\/leading-questions\/\">Nielsen Norman Group\u2019s article on leading questions<\/a> lists the usual ways facilitators steer people without meaning to. Here they are with a neutral version of each:<\/p>\n\n\n\n<div class=\"uxa-sc-board-wrap\">\n    <span class=\"uxa-kicker\">Leading questions and neutral ones<\/span>\n    <table class=\"uxa-sc-board\">\n        <thead>\n            <tr><th scope=\"col\">The mistake<\/th><th scope=\"col\">Leading<\/th><th scope=\"col\">Neutral<\/th><\/tr>\n        <\/thead>\n        <tbody>\n            <tr><th scope=\"row\">Naming the problem<\/th><td>Why was the menu hard to use?<\/td><td>What was easy or hard about finding what you wanted?<\/td><\/tr>\n            <tr><th scope=\"row\">Naming a feature<\/th><td>Would you use the filter on the left?<\/td><td>(Point to the area.) What is this?<\/td><\/tr>\n            <tr><th scope=\"row\">Naming a feeling<\/th><td>What frustrated you about that?<\/td><td>How did that go?<\/td><\/tr>\n            <tr><th scope=\"row\">Suggesting an answer<\/th><td>Would this save you time?<\/td><td>How would this change the way you do it, if at all?<\/td><\/tr>\n            <tr><th scope=\"row\">Asking for a yes<\/th><td>That was easy, wasn\u2019t it?<\/td><td>How difficult or easy was that?<\/td><\/tr>\n            <tr><th scope=\"row\">Asking about the future<\/th><td>Would you sign up for this?<\/td><td>What would you need to know before you signed up?<\/td><\/tr>\n        <\/tbody>\n    <\/table>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Then put the script together in this order:<\/p>\n\n\n\n<ol class=\"uxa-gd-steps\">\n    <li><strong>Start from what you need to decide<\/strong><span>Write the two or three decisions the test should inform, such as whether to move the sign-up form. Every question should serve one.<\/span><\/li>\n    <li><strong>Write each task as a user story<\/strong><span>Who the participant is, what they want and why, with the details they would really have. Our <a href=\"\/ux-audits\/guides\/ux-audit\/\">guide to UX audits<\/a> shows how to write one.<\/span><\/li>\n    <li><strong>Fix the obvious problems first<\/strong><span>Broken links, slow pages and unreadable text waste sessions. Run an automatic check and fix them before you pay anyone.<\/span><\/li>\n    <li><strong>Pick three questions per stage<\/strong><span>A few warm-up questions, one rating and two open questions after each task, and four or five at the end.<\/span><\/li>\n    <li><strong>Read the script aloud<\/strong><span>To a colleague who has not seen the website. Any question they can answer with yes or no, or that tells them where to click, needs rewriting.<\/span><\/li>\n    <li><strong>Run one pilot session<\/strong><span>With a colleague or friend, to time the session and catch tasks that do not work.<\/span><\/li>\n<\/ol>\n\n\n\n<aside class=\"uxa-check is-callout\" data-uxa-check=\"callout\"><p class=\"uxa-check__text\"><strong>Fix the obvious first<\/strong> UX Robot\u2019s free check scores your page\u2019s accessibility, speed for real visitors and search in about a minute.<\/p><a class=\"uxa-check__link\" href=\"\/?utm_source=blog&#038;utm_medium=guide&#038;utm_campaign=usability-testing&#038;utm_content=usability-testing-questions&#038;utm_term=callout\">Check my page<\/a><\/aside>\n\n\n\n<p class=\"wp-block-paragraph\">If your test is about an ad or landing page, our guide to <a href=\"\/ux-audits\/guides\/good-landing-page-experience\/\">a good landing page experience<\/a> covers what to look for on the first screen, and the guide to <a href=\"\/ux-audits\/guides\/bad-color-contrast-examples\/\">bad color contrast examples<\/a> covers one of the problems participants are least likely to mention out loud.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"usability-testing-questions-faq\">Usability test questions people ask<\/h2>\n\n\n\n<div class=\"uxa-gd-faq\">\n    <details>\n        <summary>How many questions should a usability test have?<\/summary>\n        <p>For a one-hour session, plan four to six tasks, about three questions after each, five or so warm-up questions and four or five at the end. You will not use every prompt; they are there for when people go quiet.<\/p>\n    <\/details>\n    <details>\n        <summary>What is the difference between post-task and post-test questions?<\/summary>\n        <p>Post-task questions come straight after each task and ask how that task went. Post-test questions come at the end of the session and ask about the experience as a whole.<\/p>\n    <\/details>\n    <details>\n        <summary>Should I ask people whether they like the design?<\/summary>\n        <p>Not on its own. Liking is a weak sign of whether people can use something, and people tend to say yes to be polite. Ask what was easy or difficult and why, and watch what they do.<\/p>\n    <\/details>\n    <details>\n        <summary>Can I use these questions in an unmoderated test?<\/summary>\n        <p>Yes, for the screener, the tasks and the questions after each task and at the end. In an unmoderated test the testing platform gives the tasks, so write the prompts you would have said aloud into the task text, such as asking people to describe what they expect before they choose.<\/p>\n    <\/details>\n    <details>\n        <summary>What is the five-user rule?<\/summary>\n        <p>The finding that five typical users reveal about 85% of the usability problems in a design, from Nielsen Norman Group\u2019s 2000 analysis. It applies to tests that look for problems, not to tests that measure.<\/p>\n    <\/details>\n    <details>\n        <summary>Do I need to ask demographic questions?<\/summary>\n        <p>Only when they change how people use the website. Screening on what people do, how often and with which devices tells you far more about whether they are the right participants.<\/p>\n    <\/details>\n<\/div>\n\n\n\n<div class=\"uxa-gd-sources\">\n    <p class=\"uxa-kicker\">Sources<\/p>\n    <ol>\n        <li><a href=\"https:\/\/www.nngroup.com\/articles\/usability-testing-101\/\">Usability (User) Testing 101<\/a>, Nielsen Norman Group, 2019, reviewed 2026.<\/li>\n        <li><a href=\"https:\/\/www.nngroup.com\/articles\/task-scenarios-usability-testing\/\">Turn User Goals into Task Scenarios for Usability Testing<\/a>, Nielsen Norman Group, 2014.<\/li>\n        <li><a href=\"https:\/\/www.nngroup.com\/articles\/talking-to-users\/\">Talking with Participants During a Usability Test<\/a>, Nielsen Norman Group, 2014.<\/li>\n        <li><a href=\"https:\/\/www.nngroup.com\/articles\/leading-questions\/\">Leading Questions<\/a>, Nielsen Norman Group, 2017.<\/li>\n        <li><a href=\"https:\/\/www.nngroup.com\/articles\/measuring-perceived-usability\/\">Beyond the NPS: Measure Perceived Usability with the SUS, NASA-TLX, and the Single Ease Question<\/a>, Nielsen Norman Group, 2018, reviewed 2026.<\/li>\n        <li><a href=\"https:\/\/measuringu.com\/seq10\/\">10 Things to Know About the Single Ease Question (SEQ)<\/a>, MeasuringU, 2012, average updated 2019.<\/li>\n        <li><a href=\"https:\/\/www.nngroup.com\/articles\/why-you-only-need-to-test-with-5-users\/\">Why You Only Need to Test with 5 Users<\/a>, Nielsen Norman Group, 2000.<\/li>\n        <li>UX Robot audits of happymenu.co\u2019s sign-up and first-menu journey on a computer, October 2026, published with the owner\u2019s permission.<\/li>\n    <\/ol>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Sixty usability testing questions to ask before, during and after each task, how to word them so they never lead, and what the right question uncovers.<\/p>\n","protected":false},"featured_media":444,"template":"","guide-topics":[18],"class_list":["post-450","guide","type-guide","status-publish","has-post-thumbnail","hentry","guide_topic-usability-testing"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2 - 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